Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the warranty policy on Heys luggage?
Most of our luggage collections come with a 5-year or 10-year Executive Class warranty that covers manufacturing defects in materials and workmanship.
How do I reset my TSA combination lock?
To reset your lock, set the dials to the current opening code, press the reset button with a pen, select your new three-digit code, and slide the latch to click the reset button back into place.
What is your return policy for online orders?
We offer a 30-day return policy for unused items in their original packaging. Please note that customers are responsible for return shipping costs unless the item is defective.
How long does shipping take within North America?
Standard shipping typically takes 3 to 7 business days depending on your location. Express shipping options are available at checkout for faster delivery.
Are Heys luggage sets expandable?
Yes, many of our hardside and softside spinners feature a zipper-released expansion system that allows for up to 20% more packing capacity.
How should I clean and maintain my hardside luggage?
We recommend using a soft cloth with mild soap and warm water. Avoid abrasive cleaners or brushes that could scratch the polycarbonate or Duraflex surface.